If you’re one of many players trying to upgrade your disc copy of Cyberpunk 2077 to the PS5 version that released today (alongside the Xbox Series X version), be aware that you may run into an issue. Numerous players are taking to Reddit and social media to complain about being unable to upgrade thanks to a region lock issue.

CD Projekt Red confirmed it’s aware of the issue in a FAQ post earlier today.

“For disc owners in order to download the Next Gen update the CUSA (PlayStation code) from your disc has to match your PlayStation account region. You can check out the codes here,” the support post states. If you run into the same issue, you can reach CD Projekt Red’s support network via the same FAQ post.

Put simply, some European users have run into the upgrade issue because their disc copy of the game came with a region code different from where they actually live. One solution is to make a new PSN profile with the proper region code compatible with your copy of the game, but we don’t really recommend that.

As of now, CDPR doesn’t have a formal solution, but considering the studio is already aware of the issue, it’s reasonable to assume they’re working on a solution. It’s similarly unclear if Xbox Series X players are experiencing the same issue.

In the meantime, check out 30 minutes of upgraded Cyberpunk gameplay on the PS5 or on Xbox Series X. There’s also a new free 5-hour trial if you’re on the fence about joining Night City.

Joseph Knoop is a writer/producer/choom for IGN.

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